Help
Quick answers to the things people actually ask. If yours isn't here, email us directly at the bottom — a real person replies, not a queue.
On your dashboard, paste the URL into "Add page", pick the closest industry, and submit. The first scan runs instantly — you'll see the report in under a minute. After that, it re-scans automatically every week.
Vislumbra only re-checks a page on its weekly schedule, not the instant you change your site. If you want to see the update sooner, remove the page and re-add it — that triggers an instant re-scan.
Also: about 40-50% of "contrast" or "missing element" findings can be false positives from reading a screenshot rather than your live code. If something looks wrong to you, trust your own eyes over the report — email us the specific finding and we'll check it.
Open the account menu (your email, top right of the dashboard) → Cancel subscription. You're moved to the free plan immediately, no retention flow, no phone call required.
To change plans instead of canceling, use Change plan in the same menu.
If you're on the approval-gated automation, proposed fixes land in Pending changes before anything touches your live site. You review the exact before/after diff and click Accept or Reject — nothing is ever applied without your click.
Yes — Vislumbra only reads the public, live page, the same way any visitor's browser would. No login or admin access to the target site is needed or requested.
Usually not — small score swings between weekly scans are normal variance in how the model reads a screenshot, not a sign your page regressed. Look at the actual findings list, not just the number, to tell if something real changed.
Still stuck?
Email diegocipion@gmail.com with your page URL and what's happening. We reply directly.